Refund policy

Last updated: October 24, 2026

This policy covers purchases from sxyhyp at https://sxyhyp.com.

1. Return Window and Eligibility

You can request a return within 30 calendar days of receiving your item. A return request may be for an item that does not fit or is no longer wanted, or for an item that arrived damaged, defective, or incorrect.

For a size-related or change-of-mind return, the item must be unworn, unwashed, and unused. It must remain in its original condition, with tags attached and original packaging included where provided. Please include your order number or other proof of purchase.

These requirements do not stop you from reporting an item that arrived damaged, defective, or incorrect, or from using any rights available under applicable law.

2. How to Request a Return

Email hello@sxyhyp.com with your order number, the item you want to return, and the reason for the request.

For an item that is damaged, defective, or incorrect, please attach photos if reasonably available. We’ll review your request, send you return instructions, and arrange return shipping at our expense.

Please get in touch before mailing an item back so we can locate the order and arrange shipping.

Return address
sxyhyp
1591 Lane Ave S #21F
Jacksonville, FL 32210
United States

3. Return Costs

We pay the return shipping cost for eligible returns. There are no restocking or return handling fees.

Standard outbound shipping within the United States is free, so there is no original standard shipping fee to subtract from your refund.

4. Inspection and Refund Timing

We’ll inspect the returned item within 3 business days of receiving it and tell you the outcome. If we decline the return, we’ll explain the reason.

For an approved return, we’ll initiate a refund to your original payment method within 15 business days after receiving the returned item. The refund will cover the amount paid for the accepted returned items, including any refundable taxes. Discounts are accounted for based on the amount you originally paid.

The time to initiate a refund is separate from the time it takes for the funds to appear in your account. Processing times depend on your bank or payment provider. If the refund hasn’t appeared after the processing period stated by your provider, email hello@sxyhyp.com and we’ll help trace it.

5. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, has the wrong item, or is missing an item, contact hello@sxyhyp.com. We’ll investigate and arrange an appropriate solution, such as a replacement or refund. You won’t be charged shipping costs to correct an error on our part.

A reasonable inspection to determine what went wrong does not restrict any rights you have under applicable law.

6. Exchanges

If you need a different size or item, contact us. We’ll confirm what options are available and explain the process before you return anything.

If an exchange cannot be arranged, you can request an eligible return and place a new order.

7. Order Cancellations

To cancel an order, email hello@sxyhyp.com as soon as possible. We’ll check whether it can be stopped before dispatch. If it has already shipped, use the return process described above.

When we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights or remedies available under applicable law.

8. Contact

sxyhyp
1591 Lane Ave S #21F
Jacksonville, FL 32210
United States

Email: hello@sxyhyp.com
Website: https://sxyhyp.com